Terms and Conditions

About us

Smile School of motoring is the trading name of Smile school of motoring and shall be referred to throughout these terms of business as Smile.

Smile engages directly with individual franchised driving instructors, who are self-employed and act in their capacity as franchisees of Smile under the terms of a franchise agreement between Smile and the instructor. The contract for driving tuition is solely between you and your instructor.

Learner driver – terms and conditions

In order to have driving lessons you must:

Paying for lessons

Pre-paying with Smile

Smile operates its website and its contact centre in order to allow you, the customer, to purchase driving lessons packages with a Smile driving instructor. You can pay for driving lessons in advance via one of the following methods:

Paying your instructor directly

You can also pay for lessons by paying your instructor directly without involving Smile. Your instructor will confirm which payment methods they can accept. If you pay your instructor directly you should obtain a receipt. Smile does not accept any responsibility for any payments you make directly to your instructor.

Refund Policy

If you no longer require driving lessons in the first instance please speak to your instructor and if you fail to reach an agreement please contact Smile on info@smiledrivinglessons.co.uk

Redeeming pre-paid lessons

You and your instructor are responsible for agreeing such matters as the timing, location and duration of individual driving lessons.

You must notify your instructor of any matters existing at any time that may affect your ability or entitlement to have driving lessons, for example, but not limited to, any lack, or loss, of a valid driving licence.

Your instructor cannot guarantee that they will be available each time you choose to request a driving lesson. It is your responsibility to agree and confirm the timing of lessons with your instructor.

Driving lesson prices vary throughout the UK and therefore the driving lesson prices quoted to you when you pay are only applicable in the postcode area the driving lesson was purchased for. If you subsequently choose to take a driving lesson in an alternative location, the prevailing driving lesson price in the new area could be different from the original driving lesson price quoted or paid. In such an event, the number of hours of driving lessons purchased will be adjusted up or down to reflect the change in driving lesson price.

The price per hour for driving lessons may change from time to time but other than in the circumstances noted immediately above in respect of a change of area for driving lesson delivery, driving lessons purchased prior to such a change will be delivered at the price originally paid.

Cancellation policy

You must give at least 48 hours’ notice to your instructor if you wish to cancel or re-arrange a booked driving lesson. Failure to do so may result in your instructor charging you the full amount for that driving lesson.

Any disputed transaction will be promptly and fully investigated by Smile. The result of the investigation will be communicated to both parties. No payment from your funds in your Client Account will be made to either party until the investigation has been completed to the satisfaction of Smile.

Transferring pre-paid lessons

You cannot sell or transfer driving lessons which have been purchased in your name to any other person.

Vouchers – terms and conditions


Driving lessons are only available to those who hold a driving licence valid in the UK.

Your instructor reserves the right to refuse to provide you with driving lessons or to cancel any driving lessons you have booked, if you fail to provide proof of an appropriate licence prior to your first driving lesson.

Smile does not guarantee that a specific instructor, vehicle, or driving lesson time will be available.

Always keep the voucher in a safe place as it cannot be re-issued if lost or damaged.

The voucher is valid until the date shown and must be redeemed by that date.

The voucher has no cash value.

The voucher is non-refundable.

Gift vouchers

With gift voucher purchases the number of driving lessons stated on the voucher are guaranteed only in the postcode stated on the voucher. Driving lessons taken in a different area may result in less than the stated number of driving lessons being available.

Gift vouchers are subject to availability and instructor coverage in your area.

Gift vouchers are for the individual named on the voucher and are not transferable.

Introductory offers

Introductory offers are only available to new customers with Smile.

Only one introductory offer is allowed per customer.

The special introductory offer comprises first four lessons for £95 beginner’s driving lessons only, this offer will appear for short periods. In this beginner’s lesson, you will learn about the controls of the car before progressing to moving off and stopping the vehicle.

In all other introductory offers, the lessons will be structured to meet your needs relevant to your experience.

Smile reserves the right to remove or amend any introductory offers at any time. Details of our current offers can be found on our website.

Short notice test bookings

A short notice test is when there is two weeks or less from the date of the first planned driving lesson to the booked driving test date. Before making a booking or payment for a short notice test, please be aware of the following terms and conditions:

Booking of a Short Notice Test package consists of five hours’ worth of instructor and tuition vehicle time.

During the first two hours you will be assessed by your instructor. If after the initial two hour assessment the instructor tells you that you are not ready for an attempt at your driving test, the instructor will not take you to that test.

If you need additional tuition prior to the test the instructor will explain this to you. You will need to be available for the time slots your instructor is available should you wish to take these driving lessons. If you cannot take the required hours prior to your test date, the instructor will not be able to take you for test.

You will need to pay for five hours of driving lessons prior to the first driving lesson commencing, which is not refundable if the instructor says you are not ready for test. The balance of your funds or hours can however be used for further driving lessons.

The Driving and Vehicle Standards Agency stipulate that you need to give three clear working days to cancel your driving test. You may / will lose your Driving and Vehicle Standards Agency test fee if the instructor says you are not ready for your test dependent on the gap between your first driving lesson and the driving test.

If you change your mind after you have made a short notice test booking and wish to cancel your booking prior to the first lesson, our standard cancellation and refund terms and conditions apply with a minimum of 48 hours’ notice required prior to the first driving lesson.

This offer cannot be taken in conjunction with any other offer.

The driving lesson price is at the standard rate for driving lessons in the relevant postcode area.


Your instructor and/or Smile are not liable to you for any loss or damage caused where, and to the extent that:

There is no breach of a legal duty owed to you by the relevant person or body;

Such loss or damage is not a reasonably foreseeable result of such a breach of a legal duty;

Any such loss or damage, or increase in the same, results from any breach or omission by you; or

Any such loss or damage results from circumstances or matters outside of the reasonable control of the relevant person or body.

Your instructor and/or Smile shall not, in any event, be liable for losses relating to any business interests you may have including, without limitation, lost profits, loss of opportunity or business or business interruption.

Smile is liable for any loss or damage you may incur which is caused directly as a result of any breach (including negligence) by Smile of any legal duty owed by Smile to you.

Nothing in these Terms and Conditions will affect any statutory rights you may have as a consumer.

Use of personal information

Information about you that you provide to Smile and/or your instructor may be used to:

Identify you;

Help administer, and contact you about improved administration of, any accounts, services and products provided to you;

Trace debtors, recover debt, prevent and detect fraud, and to manage your accounts or insurance policies; and check your identity to prevent money laundering unless you give us other satisfactory proof of identity;

Carry out marketing analysis and customer profiling (including with transactional information) and create statistical and testing information;

Help identify accounts, services and/or products which we feel may be of interest to you. We may do this by automatic means using a scoring system, which uses the information you have provided, any information we hold about you, and information from third party agencies (including credit reference agencies);

Contact you in any way (including mail, email, phone, visit, text or multimedia messages) about products and services offered by us and selected partners.

Provide information that has been legitimately asked for by legal or regulatory bodies or where we are required to provide it as part of legal proceedings or prospective legal proceedings.

We may monitor and record communications with you (including phone conversations and emails) for quality assurance, legal, compliance and training purposes.

We may check your details with fraud prevention agencies. If you provide false or inaccurate information and we suspect fraud, we will record this and may provide this information to fraud prevention agencies and other relevant authorities including the police.

Allow our selected partners to contact you about products and services offered by them. They will only contact you in this way if you have previously indicated your consent.

Website – terms and conditions

Use of the Smile Website

Your use of the Smile website is subject to these terms, and by using the Smile website you demonstrate your agreement to such terms. If you do not agree to these terms, please do not use the website. You may copy or print pages from this site solely for personal, non-commercial purposes. You may not otherwise use, modify, copy, print, display, reproduce, distribute or publish any information from this site without the express permission of Smile. At any time Smile may, without notice make changes to this site or to the services or products described in this site. Information on this website may contain technical inaccuracies or typographical errors. Information may be changed or updated without notice. Smile, may also make improvements and/or changes in the products described in this information at any time without notice.


The images, logos and names on this website which identify Smile or third parties and their products and services are proprietary marks of Smile and/or the relevant third parties.


Whilst Smile has taken care in the preparation of the contents of this website, this website and the information, names, images, pictures, logos, icons regarding or relating to Smile, or the products and services of the same (or to third party products and services), are provided on an “as is” basis without any representation or endorsement being made and without any warranty of any kind, whether express or implied, including but not limited to, any implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy. To the extent permitted by law, all such terms and warranties are hereby excluded. In no event will Smile and/or any partner company be liable (whether in contract or tort (including negligence or breach of statutory duty) or otherwise) for any losses sustained and arising out of or in connection with use of this website including, without limitation, indirect or consequential losses, loss of business, loss of profit, loss of data, loss of anticipated revenue or special loss.

Smile does not represent that the information contained in this website is accurate, comprehensive, verified or complete, and shall accept no liability for the accuracy or completeness of the information contained in the website or for any reliance placed by any person on the information.

Smile does not warrant that the functions or materials accessible from or contained in this website will be uninterrupted or error free, that defects will be corrected or that this website or the server that makes it available are virus or bug free or represent the full functionality, accuracy, reliability of the materials.

Links to other websites

Certain (hypertext) links will lead you to websites that are not under the control of Smile. When you activate any of these links, you will leave the Smile website and as such Smile has no control over and will accept no responsibility or liability in respect of, the material on any such other website. By allowing links with third party websites Smile does not intend to solicit business or offer any security to any person in any country, directly or indirectly.

Jurisdiction and law

Unless otherwise specified, the products and services described in this website are available only to UK residents (excluding the Channel Islands and Isle of Man). The information on this website is not directed at anyone other than UK residents and applications from others will, unless otherwise stated, not be accepted. Smile makes no representation that any product or service referred to on the website are appropriate for use, or available in other locations. The information and other materials contained in this website may not satisfy the laws of any other country and those who choose to access this site from other locations are responsible for compliance with local laws if and to the extent local laws are applicable. The phone numbers provided only apply to phone calls made from within the UK.

These Terms and Conditions and any terms and conditions relating to products or services described in this website shall be governed by and construed in accordance with the laws of Scotland. Disputes arising in relation to the same shall, unless otherwise expressly agreed, be subject to the exclusive jurisdiction of the courts of Scotland.

Changes to terms and records of agreements

Smile reserve the right to change these terms and conditions at any time by posting changes on the website. It is your responsibility to review the website terms and conditions regularly to ensure that you are aware of the latest terms and conditions. Your use of this website after a change has been posted will be deemed to signify your acceptance of the modified terms and conditions.

We recommend that you print off and retain for your records a copy of these terms and conditions from time to time and a copy of any terms and conditions relating to any product or service which you apply for on-line, together with any related application form completed and submitted.

Ownership of website

This website belongs to Smile school of motoring 76 Saughtohnall Drive, Edinburgh, EH12 5TL.

Customer services

For any customer service enquiries, please email info@smiledrivinglessons.co.uk